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Gorgias

AI-native helpdesk for ecommerce customer support

The Gorgias MCP server gives AI assistants direct access to your Gorgias helpdesk: tickets, customers, tags, macros, rules, views, and satisfaction surveys. Uncover frustration patterns, top return drivers, and VIPs with low CSAT, audit AI Agent guidances and handover tickets, clean up outdated rules and macros, and generate custom reports from natural-language queries about ticket volume and intent. Some writes (macro edits, AI Agent config) are gated during the open beta.